Refund policy

Returns policy 

  • Returns accepted for 14 days, starting from the day your order was delivered
  • €6.00 flat rate return shipping for DOMESTIC orders. Exceptions apply
  • €20.00 flat rate return shipping for EU orders
  • €40.00 flat rate return shipping for INTERNATIONAL orders
  • No restocking fee
  • No final sale items

Returned items must comply with our returns policy:

  • The White security tag and the brand tag should be attached and sealed, in its original position
  • Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included
  • Final sale items cannot be returned unless the item arrives damaged or faulty when delivered to you
  • Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective box when returned
  • When trying on footwear, please do not mark the soles or damage the shoe box
  • Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact
  • Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged packaging, where applicable
  • Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled
  • Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it
  • Made-to-order items cannot be returned as they have been created to your specification, unless the item arrives damaged or faulty when delivered to you

Please be careful when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

To create a better shopping experience for our customers, we offer a flexible returns policy. We monitor the number of returns and reserve the right to close your White account or restrict future orders if your return behaviour is in breach of our Returns Policy.

How to return

As part of our commitment to reducing our environmental impact, please include any accessories, branded boxes or cases that came with your order, in the reusable WHITE packaging. If anything is damaged or missing from your return, you may not receive your refund.

Here’s what you need to do:

  1. Login to your account, navigate to orders, select the order, select the item/s you want to return, and send the request
  2. You will receive a reply email within 2 days, confirming the return
  3. Place the item inside the WHITE packaging - don't forget any brand boxes, dust bags, or cases
    1. If you lost the packing slip, the return address is: WHITE, 105 VASILEOS PAVLOU AVE., 166 73, VOULA, GREECE (+30 210 9212745)
    1. Domestic orders (Greece): Drop the package at any ACS branch, using the address found on the packing slip included in the box. (Please use the same box / bag that you received the goods)
    2. International orders: Upon receiving your return request, we will prepare a DHL waybill for your return and you will be given access to schedule pick up.
  4. Make a note of the Waybill Number to track your return

 

Refund policy

Once your return has been received and controlled by our warehouse, your refund will be processed to your original payment method, excluding any delivery costs (if any). Refunds can take up to 14 days to show in your account, depending on your payment provider. 

Faulty items

If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on our website, contact our customer service team as soon as possible hello@whiteboutiques.com

We'll arrange a return and process a full refund for the faulty item.